Refund policy
Refund & Return Policy
At Zenrovelo, we want you to be satisfied with your purchase.
60-Day Return Policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@zenrovelo.com.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including custom products, special orders, personalized items, perishable goods, personal care goods, hazardous materials, flammable liquids, and gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please contact us if you have questions about whether a particular item is eligible for return.
Exchanges
The fastest way to receive a different item is to return your original item and, once your return is accepted, place a separate order.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in the same condition in which you received it, unworn or unused, with tags and original packaging, along with proof of purchase.
Refunds
We will notify you once we receive and inspect your return and let you know whether the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@zenrovelo.com.
Contact Us
For questions about returns, exchanges, or refunds, please contact:
Zenrovelo
Email: support@zenrovelo.com
Website: https://zenrovelo.com